Frequently Asked Questions
Everything you need to know about your Eagle Creek experience, from shipping to our lifetime guarantee.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates on your delivery status.
What is Eagle Creek's return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our Returns Center to print a prepaid shipping label. Please note that original shipping fees are non-refundable.
Does Eagle Creek offer a warranty on its products?
Yes, we are proud to offer our 'No Matter What' warranty. This covers the repair or replacement of your gear due to product failure during the product's lifetime, regardless of the cause.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also support digital payment options such as PayPal, Apple Pay, and Google Pay for a faster checkout.
How do I care for and clean my Eagle Creek gear?
Most of our products can be cleaned using a damp cloth and mild soap. We recommend air drying all items and avoiding the use of bleach or machine washing, as this can damage the weather-resistant coatings.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by location and will be calculated at checkout.